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Q & A

General Concert Information:

  • • Where is the concert? Rainbow Island at Sea Island
  • • What time do the concert gates open? Gates open at 6:30 p.m.
  • • How much is Parking? Parking is included in the ticket price
  • • Where is Parking located? Parking is on Sea Island at the Beach Club. Sea Island Gatehouse will provide direction for attendees
  • • Are there shuttles to transport back and forth from the venue and parking lot? Yes. Shuttle service will run from the Beach Club parking lot to the concert venue starting at approximately 6:15 p.m. and will continue all evening on a 15 minute cycle
  • • What is required to enter the concert venue? A hard copy ticket or the ticket email confirmation via mobile phone is required
  • • Will tickets be available day of concert? If still available, tickets will be sold at the main gate the day of the concert
  • • What if I have questions or lose my tickets? Contact Complete Ticket Solutions at 877-896-3378 or email [email protected]
  • • Where is Handicapped Parking located? On Rainbow Island/closest to venue. Security will direct to this area
  • • Do you have any special provisions for the handicapped? Special parking. Seating based on ticket type.
  • • Can I bring Pets? Service animals only
  • • Do you have Senior Citizens, Children, Student, or Military prices? No
  • • At what age do children need a ticket for the event? VIP area? Under 3 are free
  • • Is re-entry allowed to the event? No
  • • Is there Preferred Seating at the Main Event? Yes, there is a VIP section, which includes stage-front access and lite bites
  • • Do I need to bring my own seating? Limited bench seating is provided in VIP. All guests may bring folding chairs (bag chairs are subject to search)
  • • Can we bring in outside food, drinks, and/or coolers, backpacks? Outside food and beverages are not permitted
  • • What size cooler and/or backpack can I bring? No coolers or backpacks allowed
  • • Can we bring an umbrella? Yes, if raining
  • • What is your Rain Policy? Rain or Shine
  • • Where is Lost & Found located? At main entrance on Rainbow Island
  • • Where is Customer Service located? At main entrance on Rainbow Island
  • • What are your preferred hotels?

The Closter and The Lodge
888-990-1979

The Inn at Sea Island
888-907-9860
www.seaisland.com

 

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